Hi, I'm Andrew

I'm a learning designer with a strong learner-centric focus, and I have a passion for creating engaging and entertaining eLearning content

Let’s Chat

McKay Learning Design

Handling Challenging Customer Interactions

This is a concept eLearning project for a boutique coffee shop based in downtown Toronto. Through immersive, scenario-based learning, the learners step into the role of a new barista, handling challenging customer interactions. Throughout the course, learners will learn the skills and actions that can turn a challenging interaction into a positive customer experience.

Learn More About This Project